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TeamCity service interruption affecting multiple NPE customers in US/Canada
Incident Report for Guidewire
Resolved
This incident has been resolved. Please open a Community case if you are still experiencing any service interruption.
Posted Jan 13, 2022 - 15:37 PST
Monitoring
All regions have had the fixes deployed. Please open a Community case if you are still experiencing any service interruption.
Posted Jan 13, 2022 - 13:12 PST
Update
EMEA fixes have been deployed, this region is now operational.
Posted Jan 13, 2022 - 12:10 PST
Update
The issue has been observed in all regions. Remedial action is still underway.
Posted Jan 13, 2022 - 11:52 PST
Update
Guidewire Support has identified the cause of this incident impacting Build failures in GCC in NPE, and is actively working to restore service. At this time, we estimate service will be restored in 2 hour 30 minutes at 12:40pm PT. We will post regular updates on our progress.
Posted Jan 13, 2022 - 10:21 PST
Update
We are continuing to investigate this issue.
Posted Jan 13, 2022 - 08:49 PST
Update
We are continuing to investigate a potential issue with TeamCity that is causing Build failures in GCC in NPE that may be causing an impact for our users in US/Canada. We thank you for your patience. Our next update will be when new information becomes available.
Posted Jan 13, 2022 - 08:48 PST
Update
We are continuing to investigate this issue.
Posted Jan 13, 2022 - 08:30 PST
Investigating
Guidewire Support is aware of an issue with TeamCity that is causing build failures in GCC in NPE. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Jan 13, 2022 - 08:27 PST
This incident affected: GUIDEWIRE CLOUD CONSOLE (USA, CANADA, EMEA, APAC).