Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
AMER - InsuranceNow (GWCP) Operational
AMER - InsuranceNow Classic (non-GWCP) Operational
AMER - Payment Service (One Inc) Operational
AMER - Payment Service (Authorize.net) Operational
AMER - Address Verification Service Operational
AMER - Data Service Operational
AMER - SMS Service Operational
AMER - Looker Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
AMER - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
APP EVENTS Operational
AMER Operational
EMEA Operational
APAC Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
AUTOPILOT WORKFLOW SERVICE Operational
AMER Operational
EMEA Operational
APAC Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
AMER - Jutro App Admin Service (JAAS) Operational
APAC - Jutro App Admin Service (JAAS) Operational
EMEA - Jutro App Admin Service (JAAS) Operational
AMER - Jutro Web Apps (JWA) Operational
APAC - Jutro Web Apps (JWA) Operational
EMEA - Jutro Web Apps (JWA) Operational
INTEGRATION DATA MANAGER (IDM) Operational
AMER Operational
EMEA Operational
APAC Operational
ATMOS-DELTA-2-TADPOLE Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-MILKYWAY Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-CIRCINUS Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-4-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-PINWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-8-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-FIREWORKS Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-GAMMA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-BUTTERFLY Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-CARTWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-4-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InsuranceNow GWCP Standard Maintenance Apr 21, 2024 00:00-02:00 UTC
Standard maintenance will be performed Saturday, April 20, 2024 at 5 - 7 PM PST. You may experience a short interruption to Team City.
Posted on Apr 15, 2024 - 20:33 UTC
GCC APAC Maintenance Apr 25, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Apr 04, 2024 - 11:23 UTC
GWCP Production APAC Tenant + Atmos (v.1.73) Apr 27, 2024 14:00-17:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:35 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:04 UTC
GWCP Production EMEA Tenant + Atmos (v.1.73) Apr 27, 2024 23:00 - Apr 28, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:36 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:51 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.73) Apr 28, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:37 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:52 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.74) Apr 29, 2024 03:00-06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:07 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:14 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.74) Apr 29, 2024 19:00-22:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:10 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:22 UTC
GCC EMEA Maintenance Apr 30, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Apr 04, 2024 - 11:24 UTC
GWCP Development and PreProduction AMER Tenant (v.1.74) May 1, 2024 01:00-07:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:11 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:17 UTC
GWCP Development and PreProduction APAC Tenant (v.1.74) May 1, 2024 13:00-16:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:12 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:18 UTC
GCC USA and CANADA Maintenance May 7, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Apr 04, 2024 - 11:25 UTC
GWCP Production APAC Tenant (v.1.74) May 11, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:15 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:20 UTC
GWCP Production EMEA Tenant (v.1.74) May 11, 2024 23:00 - May 12, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:16 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:54 UTC
GWCP Production AMER/CAN Tenant (v.1.74) May 12, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:17 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 08, 2024 - 00:59 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.75) May 13, 2024 03:00-06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:19 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:14 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.75) May 13, 2024 19:00-22:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:20 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:15 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.75) May 15, 2024 01:00-07:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:21 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:16 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.75) May 15, 2024 13:00-16:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:23 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:17 UTC
GWCP Production APAC Tenant + Atmos (v.1.75) May 25, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:24 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:18 UTC
GWCP Production EMEA Tenant + Atmos (v.1.75) May 25, 2024 23:00 - May 26, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:25 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:19 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.75) May 26, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:26 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:20 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.76) May 27, 2024 03:00-06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:22 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.76) May 27, 2024 19:00-22:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:22 UTC
GWCP Development and PreProduction AMER Tenant (v.1.76) May 29, 2024 01:00-07:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:29 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:23 UTC
GWCP Development and PreProduction APAC Tenant (v.1.76) May 29, 2024 13:00-16:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:30 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:24 UTC
GWCP Production APAC Tenant (v.1.76) Jun 8, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:25 UTC
GWCP Production EMEA Tenant (v.1.76) Jun 8, 2024 23:00 - Jun 9, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:25 UTC
GWCP Production AMER/CAN Tenant (v.1.76) Jun 9, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:33 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:26 UTC
Past Incidents
Apr 18, 2024
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.73)
Completed - The scheduled maintenance has been completed.
Apr 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:33 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:03 UTC
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:22 UTC
Apr 17, 2024
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.73)
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:32 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:02 UTC
Apr 16, 2024
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:21 UTC
Apr 15, 2024
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.73)
Completed - The scheduled maintenance has been completed.
Apr 15, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:31 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:01 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.73)
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:30 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:00 UTC
Apr 14, 2024
GWCP Production AMER/CAN Tenant (v.1.72)
Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 7, 23:37 UTC
GWCP Production EMEA Tenant (v.1.72)
Completed - The scheduled maintenance has been completed.
Apr 14, 00:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:27 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 7, 23:35 UTC
Apr 13, 2024
GWCP Production APAC Tenant (v.1.72)
Completed - Scheduled maintenance completed.
Apr 13, 16:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 16:26 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 7, 23:35 UTC
Apr 12, 2024
Multiple Customers Are Facing Team City Build Failures
Postmortem - Read details
Apr 17, 10:23 UTC
Resolved - The workaround solution has been applied and services has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Apr 12, 19:51 UTC
Monitoring - Guidewire Support is aware of an issue with Team City Digital Builds that is failing in the non production environment. The error reported is "Error: Found unknown node."

The workaround would be to do the following:

Edit the root package.json and add:
"postcss-custom-properties": "13.3.6" to the dependencies of the *root*

Builds will be successful after bootstrapping
Apr 12, 16:43 UTC
Apr 11, 2024
GCC APAC Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:20 UTC
Apr 10, 2024

No incidents reported.

Apr 9, 2024
IG Admin Healthcheck Monitor is Misreporting a Service Interruption Affecting Multiple Customers
Postmortem - Read details
Apr 16, 05:19 UTC
Resolved - The monitor has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Apr 9, 21:50 UTC
Update - We are continuing to monitor for any further issues.
Apr 9, 19:59 UTC
Monitoring - Guidewire has investigated the Integration Gateway Admin Service alert and determined it was a false alarm. There is no customer impact, and Guidewire is monitoring the service. If you encounter issues deploying an Integration Gateway application, please open a community case
Apr 9, 17:12 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024
InsuranceNow GWCP Standard Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 UTC
Scheduled - Standard maintenance will be performed Saturday, April 6, 2024 at 5 - 7 PM PST. You may experience a short interruption to Team City.
Apr 2, 18:12 UTC
Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:51 UTC
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