Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
Payment Service (One Inc) Operational
Payment Service (Authorize.net) Operational
Address Verification Service Operational
Data Service Operational
SMS Service Operational
Looker Operational
InsuranceNow Classic (non-GWCP) Operational
InsuranceNow (GWCP) Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
AMER - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
APP EVENTS Operational
AMER Operational
EMEA Operational
APAC Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
AUTOPILOT WORKFLOW SERVICE Operational
AMER Operational
EMEA Operational
APAC Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
AMER - Jutro App Admin Service (JAAS) Operational
APAC - Jutro App Admin Service (JAAS) Operational
EMEA - Jutro App Admin Service (JAAS) Operational
AMER - Jutro Web Apps (JWA) Operational
APAC - Jutro Web Apps (JWA) Operational
EMEA - Jutro Web Apps (JWA) Operational
INTEGRATION DATA MANAGER (IDM) Operational
AMER Operational
EMEA Operational
APAC Operational
ATMOS-DELTA-2-TADPOLE Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-MILKYWAY Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-CIRCINUS Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-4-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-PINWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-8-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-FIREWORKS Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-GAMMA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-BUTTERFLY Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-CARTWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-4-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information.
Mar 20, 2024 - 16:20 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Mar 19, 2024 - 14:44 UTC
GWCP Production EMEA Tenant + Atmos (v.1.71) Mar 30, 2024 23:00 - Mar 31, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:21 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Mar 19, 2024 - 14:45 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:23 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Mar 19, 2024 - 14:46 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. It is reasonable for customers to expect brief losses of availability
to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC
within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Mar 22, 2024 - 00:06 UTC
GCC EMEA Maintenance Apr 2, 2024 10:00-11:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Mar 07, 2024 - 14:51 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Mar 22, 2024 - 00:08 UTC
GCC USA and CANADA Maintenance Apr 4, 2024 10:00-11:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Mar 07, 2024 - 14:51 UTC
GWCP Production APAC Tenant (v.1.72) Apr 13, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:26 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 07, 2024 - 23:35 UTC
GWCP Production EMEA Tenant (v.1.72) Apr 13, 2024 23:00 - Apr 14, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:27 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 07, 2024 - 23:35 UTC
GWCP Production AMER/CAN Tenant (v.1.72) Apr 14, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 07, 2024 - 23:37 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:30 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:31 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:01 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:32 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:02 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:33 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:03 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:35 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:04 UTC
GWCP Production EMEA Tenant + Atmos (v.1.73) Apr 27, 2024 23:00 - Apr 28, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:36 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:51 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 16:37 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:52 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:07 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:14 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:10 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:22 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:11 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:17 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:12 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:18 UTC
GWCP Production APAC Tenant (v.1.74) May 11, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:15 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:20 UTC
GWCP Production EMEA Tenant (v.1.74) May 11, 2024 23:00 - May 12, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:16 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:54 UTC
GWCP Production AMER/CAN Tenant (v.1.74) May 12, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:17 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 08, 2024 - 00:59 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:19 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:14 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:20 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:15 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:21 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:16 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:23 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:17 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:24 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:18 UTC
GWCP Production EMEA Tenant + Atmos (v.1.75) May 25, 2024 23:00 - May 26, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:25 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:19 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:26 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:20 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:22 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:22 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:29 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:23 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:30 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:24 UTC
GWCP Production APAC Tenant (v.1.76) Jun 8, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:25 UTC
GWCP Production EMEA Tenant (v.1.76) Jun 8, 2024 23:00 - Jun 9, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:25 UTC
GWCP Production AMER/CAN Tenant (v.1.76) Jun 9, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:33 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Feb 15, 2024 - 21:26 UTC
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 13:00 UTC
Scheduled - Non-disruptive payment service production maintenance will be performed on Thursday, March 28th at 9 AM EST.
Mar 27, 13:57 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:50 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 UTC
Scheduled - Non-Disruptive Production maintenance will be performed Saturday, March 23rd at 5 PM PST/ 8 EST. Expected duration is 2 hours. Insurance Now should not experience downtime.
Mar 14, 15:54 UTC
Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Postmortem - Read details
Mar 28, 15:10 UTC
Resolved - The fix has been implemented, and we are actively monitoring the situation. Please note: If you have created any new builds for the following regions after these times:

- APAC March 20, 2024, 16:10 UTC
- AMER March 20, 2024, 07:00 UTC
- EMEA March 18, 2024, 22:00 UTC

We recommend rebuilding your application after Thursday, March 21, 2024 19:43 UTC. If you need assistance or have questions, please submit a Community case, and Guidewire will assist you.

Mar 21, 20:04 UTC
Update - The fix has been implemented and the affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Mar 21, 19:46 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. Please continue to avoid creating any new builds in NPEs until further notice. Thank you for your patience
Mar 21, 19:32 UTC
Update - Guidewire Support is actively working to restore service. Please continue to avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress
Mar 21, 19:19 UTC
Update - Guidewire Support is actively working to restore service. Please continue to avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress.
Mar 21, 18:57 UTC
Update - Guidewire Support has identified the cause of this incident affecting multiple customers and is actively working to restore service. Please avoid creating any new builds in NPEs to reduce potential risks. We will provide regular updates on our progress.
Mar 21, 18:20 UTC
Identified - Guidewire has discovered an issue with may cause deployment errors in NPEs. Please refrain from performing any new builds in NPEs to mitigate any potential risk.

If you need any assistance or have any questions, please submit a Community case and Guidewire will assist you. We will post regular updates on our progress.

Mar 21, 17:52 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:48 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 7, 23:33 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 UTC
Scheduled - Non-disruptive InsuranceNow Address Verification Service Prod Maintenance will be performed on Wednesday, March 20th from 9:00am-9:15am ET. The maintenance includes only dependency and security upgrades, no change to existing APIs.
Mar 18, 23:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 7, 23:33 UTC
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:47 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 7, 23:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 05:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:45 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Feb 7, 23:29 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 14:46 UTC